Support

Buses are not moving on the map

The app shows live positions only while the operator is broadcasting them. Service can be reduced overnight, on holidays, or during academic breaks. Check the line schedule to confirm the route is running at that time.

Arrival times look off

Times combine the scheduled timetable with live vehicle updates. When the live feed drops out temporarily, the app falls back to the scheduled time. If the gap is persistent, report it to the operator — it is usually a feed-side issue.

I do not see nearby stops

Make sure location permission is granted. iOS: Settings → Privacy & Security → Location Services → AppalRider → While Using the App. Android: Settings → Apps → AppalRider → Permissions → Location.

Push notifications are not arriving

Open the app, go to Settings, and enable notifications. On iOS also check Settings → Notifications → AppalRider. On some Android devices, battery optimization can block push delivery — add AppalRider to your unrestricted apps.

Questions about the bus service itself

• AppalCART Dispatch: 828-297-1300
• TDD: 1-800-735-2962
• For Paratransit and Rural Services bookings, call Dispatch directly.

Bugs or feature requests

We welcome detailed reports: device model, iOS or Android version, what you were doing, what you expected, and what happened instead. The more context you share, the faster we can act.